Customer Service and Billing
Frequently Asked Questions
How do I arrange for NEW SERVICE or a TRANSFER OF SERVICE?
You can come to our office at
WHAT INFORMATION DO I NEED TO PROVIDE?
HOW MUCH DOES A NEW OR TRANSFERRED CONNECTION COST?
These charges will appear on your first bill.
HOW LONG WILL IT BE BEFORE I GET NEW WATER SERVICE?
DO I NEED TO BE THERE WHEN SERVICE IS CONNECTED?
HOW DO I ARRANGE FOR REPAIR SERVICE?
To report water leaks or sewer stops call 676-6000 24 hours a day…seven days a week. A real person will answer your call and friendly field staff will come to help.
HOW AND WHERE CAN I PAY MY BILL?
Call us at 676-6405 for information about this convenient payment method.
Mail your check to:
City of Abilene
P.O. Box 3479
Abilene, Texas 79604
Payment Drop Boxes:
Located for your convenience at:
Corner of N. 5th and Cypress
South of City Hall on N. 5th
Other Convenient Payment Locations
Ace Cash Express
3517 N 1st
620 Ambler Ave
3249 Ambler Ave
4101 Buffalo Gap Rd
3444 N 1st
Cash Savers Ace Hardware (Formerly Lawrence Brothers)
2160 Pine St
155 Sayles Blvd
WATER RATES AND SERVICE CHARGES
(These rates were put into effect October 1, 2013 and will be seen on water billing beginning November 2013.)