Customer Service and Billing Frequently Asked Questions

How do I arrange for NEW SERVICE or a TRANSFER OF SERVICE?

WHAT INFORMATION DO I NEED TO PROVIDE?

• Name
• Service Address - Where do you want the water service?
• Billing Address - Where do you want the bill sent?
• Your Phone Number
• Your Driver's License Number
• Your Social Security Number

HOW MUCH DOES A NEW OR TRANSFERRED CONNECTION COST?

• New Service: $25
• Transferred Service: $17.50

These charges will appear on your first bill.

HOW LONG WILL IT BE BEFORE I GET NEW WATER SERVICE?

• We offer "Same Day Service"…always…and at no extra charge!

DO I NEED TO BE THERE WHEN SERVICE IS CONNECTED?

• If your home or business already has water service, you don't need to be there.
• However, if water is off…you must be there so that you can watch for leaks or open faucets!
• If you're willing to risk it, you can complete a form which will relieve the Water Department from any liability for water damage. Then, you DON'T have to be there when we turn your meter on. Contact the billing office for more information.

HOW DO I ARRANGE FOR REPAIR SERVICE?
To report water leaks or sewer stops call 676-6000 24 hours a day…seven days a week. A real person will answer your call and friendly field staff will come to help.

HOW AND WHERE CAN I PAY MY BILL?

Bank Draft:

Call us at 676-6405 for information about this convenient payment method.

Mail:
Mail your check to:

City of Abilene
P.O. Box 3479
Abilene, Texas 79604

Payment Drop Boxes:
Located for your convenience at:

Corner of N. 5th and Cypress
South of City Hall on N. 5th

Other Convenient Payment Locations

• Ace Cash Express
  3517 N 1st
  620 Ambler Ave
  3249 Ambler Ave
  4101 Buffalo Gap Rd
• Bank One
  3444 N 1st
• Lawrence Brothers
  2160 Pine St
• Sav-A-Lot
  155 Sayles Blvd
   

WATER RATES AND SERVICE CHARGES