Most of the street lights (8700+) are owned and maintained by AEP. The street lights that are maintained by the other entities are described below. If the street light in question is not the responsibility of one of these entities, then it is probably maintained by AEP. To report a street light that is maintained by AEP, call 1-866-223-8508. This is the AEP toll free number that will connect you with one of their call centers. There will be a menu to navigate through. After reporting the outage, you should request a report number. This number is required if you want to check on the status of the repair at a later time.
Taylor Electric Cooperative owns and maintains street lights at a limited number of locations in Abilene. The locations are listed below. To report a problem with one of these street lights, call 793-8500.
Lone Star Drive
Lonesome Dove Trail
The City of Abilene maintains two groups of street lights.
The Texas Department of Transportation maintains some street lights on its facilities inside the City limits. These lights are primarily at junctures of system components, (e.g., intersections and ramp terminals). They also maintain the street lights on the Winters Freeway that are not maintained by the City.
TxDOT has a toll free customer complaint line. You can contact the TxDOT district office nearest you by dialing 800-55TxDOT (800-558-9368) Monday through Friday between 8 a.m. and 5 p.m. There are 25 district offices located around the state to serve the citizens of Texas